Service Writer

About Us:

Kent Equipment is a premier provider of Kubota equipment, renowned for delivering top-quality products and exceptional service. With a commitment to integrity and professionalism, we excel in matching each customer’s needs with the finest equipment and offering innovative solutions.

Job Description:

This position serves as the primary liaison between our customers and our service department. The Service Writer is crucial in addressing our customers’ equipment repair needs efficiently and effectively.

Responsibilities:

• Develop and maintain strong customer relationships by effectively managing customer needs and inquiries.
• Maintain accurate and up-to-date computerized customer profile information to streamline service processes.
• Monitor customer records to identify regular scheduled servicing requirements and anticipate future work needs.
• Generate repair cost estimates, including logging needed parts and estimating repair times.
• Schedule the most appropriate Service Technicians for each job based on expertise and availability.
• Communicate all relevant information regarding costs, parts, and work details and assign Technicians to customers.
• Arrange appointments with customers and ensure timely communication throughout the repair process.
• Meet with customers to discuss their requirements and accurately relay them to the Service Technicians.
• Contact customers to inform them of any additional work required, providing details and discussing extra costs as needed.
• Enter repair job details into the company’s network and prepare clear and concise repair instructions for Technicians.

Preferred Qualifications:

• Previous experience in a parts department, preferably within an equipment dealership.
• High school diploma or GED
• Possession of a valid Driver’s License.
• Excellent communication skills, both verbal and written, reflecting our commitment to exceptional customer service.
• Proficiency in computer applications.
• Ability to multitask effectively in a fast-paced environment, demonstrating strong organizational skills.
• Customer service-oriented mindset, dedicated to ensuring customer satisfaction with every interaction.
• Effective time management skills, enabling you to prioritize tasks efficiently.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Shift: Day shift

Work Days: Monday to Friday

• Rotating weekends